ITIL Foundation

The most widely accepted IT Service Management approach in the world

Why this learning experience

ITIL

The IT Infrastructure Library is the world’s most widely accepted approach to IT Service Management. It describes how IT resources should be organised to deliver business value by documenting the processes, functions and roles of IT Service Management (ITSM). We give you the details for this ITIL® Foundation course.

Course details:

Languages: English and Spanish
Format: Online synchronous
Duration: 20 hours, 5 sessions of 4h
Dates: 5 sessions of 4h
- Thursday 24th April, 2025 (10:00 hrs to 14:00 hrs, Madrid, Spain)
- Tuesday 29th April,2025 (10:00 hrs to 14:00, Madrid, Spain)
- Tuesday 6th May, 2025 (10:00 hrs to 14:00, Madrid, Spain)
- Thursday 8th May, 2025 (10:00 hrs to 14:00, Madrid, Spain)
- Thursday 15th May, 2025 (10:00 hrs to 14:00, Madrid, Spain)
Price: 850€.
10% discount for early bird registrations or for groups of 3 or more people from the same company.
20% discount for unemployed people

Evergreen Project Management Services, S.L. is an Affiliate of QRP International.

Objectives

Knowing and understanding the ITIL framework as a mechanism to ensure quality services and business value
Be aware of the importance of the phases prior to service operation so that the service and its management provide maximum value to the business
Facilitate the identification of improvement initiatives to be applied in the organisation

This course is for you if...

If you are an IT project manager and want to strengthen your service management skills
You are familiar with service management but want to improve your knowledge to become certified and grow professionally

What will I learn?

Basics of IT services and their management
The importance of IT as a strategic business asset
The phases of the service lifecycle: From the idea of a new service to its withdrawal. Strategy, Design, Transition, Operation and Continuous Improvement phases.
Service Design Phase: where the service solution is defined in detail
Service Transition Phase: where the service is prepared and launched into production
Functions: Development teams vs. maintenance teams.

Facilitator

Glòria Segura

Format

synchronous online

Certificate

Escríbenos si te interesa este curso

Nombre y apellidos

Correo electrónico

País

Empresa

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